Terms & Conditions

  1. These Terms

1.1 What these terms cover: These are the terms and conditions on which we supply our goods to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to Hanako Flowers. These terms tell you how the goods will be provided to you, how you may end the contract and other important information.

  1. Information About Us And How To Get In Touch

2.1   We are HANAKO FLOWERS LIMITED, a company registered in England and Wales. Our company registration number is 13323391 and we are situated at 140 High Street, Berkhamsted, HP4 3AT.

2.2   You can contact us by telephoning Hanako Flowers via 01442 967949, or by writing to us at the above address, or emailing us at info@hanakoflowers.co.uk

2.3   If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4   “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  1. Our Contract With You

3.1 How your order will be accepted: Acceptance of your order will take place when Hanako email you to accept and confirm it, at which point a contract will come into existence between you and us.

3.2 If we can’t supply the goods, for example because the goods are not in stock or no longer available, we will inform you of this by email. We will refund you the full amount including any delivery costs charged as soon as possible.

3.4 We will assign an order number to your order and we will tell you what it is when we accept and confirm your order. It will help us if you can quote the order number whenever you contact us about your order.

3.5 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

3.6 Age Verification: You may only purchase an alcoholic product from us if you are at least 18 years old. You may not buy any alcoholic product for any person or persons under the age of 18. By accepting that you are over the age of 18, you hereby verify that you are over the age of 18 and of legal age to purchase alcohol both in the country where you place the order and the destination country.

  1. Goods

4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Your goods may vary slightly from those images.

4.2 The packaging of the goods may vary from that shown in images on Hanako’s website.

4.3 Food items may contain allergens. Please see specific product pages for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value, In the event that a substitution is made, the nutritional and allergen summaries on our website may not reflect the true contents of the hamper.

  1. Delivery

5.1 Delivery costs. The cost of delivery will be displayed to you on our website.

5.2 When we will deliver the goods. During the order process you will be asked to select when you want the goods to be delivered.

5.3 If you order before 2 pm on a Wednesday, Thursday, Friday and Saturday and you have selected same day delivery, the goods shall be delivered to the recipient on the same day between 3 pm – 5 pm. If you place an order on a non-working day, the goods shall be delivered to the recipient on the next working day.

5.4 If you place an order after 2 pm, we shall deliver the goods to the recipient on the date selected by you which may not be less than 24 hours nor more than five (5) days after the date of the order and which must be a working day.

5.5 We shall ensure that the goods are properly packed, stored and secured in such manner as to enable them to reach you in good condition.

5.6 We shall deliver or arrange for the goods to be delivered to the address set out in the email Hanako sends you when it accepts and confirms your order, or to such other address as you may notify Hanako prior to delivery; at such time and date as is set out in the email accepting and confirming your order.

5.7 We are not responsible for delays outside its control. If our supply of the goods is delayed by an event outside its control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of significant delay (a delay of more than 24 hours) you may contact us to end the Contract and receive a refund for any goods you have paid for but not received.

5.8 If recipient is not at home when the goods are delivered. If no one is available to take delivery of the goods, we will either leave the goods with a neighbour or outside the recipient’s front door.

5.9 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you supply to us when you place the order.

5.10 When you own the goods. You own the goods once Hanako has received payment in full for them.

5.11 Age Verification checks. In the event that you purchase alcohol or other restricted goods through www.hanakoflowers.co.uk, we reserve the right to perform age verification upon delivery and refuse delivery if appropriate verification is not provided. In the event that appropriate verification is not provided, we reserve the right to charge for redelivery.

  1. Your Rights To End The Contract

6.1 Your right to end the Contract will depend on whether there is anything wrong with the goods, how we are performing and when you decide to end the Contract. These are the circumstances in which you can end the Contract:

  1. a) If the goods are not of satisfactory quality or mis-described you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back).

(b) Hanako has told you about an error in the price or description of the goods you have ordered and you do not wish to proceed.

(c) There is a risk that supply of the goods may be significantly delayed because of events outside the Hanako’s control.

(d) You have a legal right to end the contract because of something Hanako has done wrong.

6.2 No right to change your mind under the Consumer Contracts Regulations 2013 once your order has been accepted. You do not have a legal right to change your mind and receive a refund once your order has been accepted by us as you have purchased perishable goods.

6.3 Tell Hanako you want to end the Contract. To end the Contract with us under clause 6.1, please let us know by phone or email. You can call customer services on 01442 967949 or email us at info@hanakoflowers.co.uk. Please provide your name, home address, details of the order, reason for cancellation and, where available, your phone number and email address.

6.4 What happens if you end the Contract under clause 6.1. If the Contract is ended under clause 6.1, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment.

6.5 When your refund will be made. We will make any refunds due to you as soon as possible.

  1. Price And Payment

7.1 Where to find the price of the goods. The price of the goods (which includes VAT) will be the price indicated on the relevant order page of our website when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct.

7.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

7.3 It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7.4 We accept payment with those debit and credit cards listed on our website.  All goods must be paid for at the time you submit your order.

  1. Our Responsibility For Loss Or Damage Suffered By You

8.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

8.3 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. Use Of Personal Information

9.1 We will use the personal information you provide to us to supply the goods to you.

9.2 We will only give your personal information to other third parties where the law either requires or allows it to do so.

  1. Other Important Terms

10.1 We may transfer our rights and obligations under these terms to another organisation.

10.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

10.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.

10.4 These terms and the Contract are governed by English law and you can bring legal proceedings in respect of the goods in the English courts.